Posts Tagged ‘freelancing’

End of the Year, Preliminary Thoughts

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For the first time since I launched Clockpunk Studios in 2009 ( my web design com­pany that spe­cial­izes in author and pub­lish­ing web­sites) I’m pretty busy at the end of the year.  Normally, busi­ness drops off in December quite harshly as many clients spend time with their own fam­i­lies.  It usu­ally gives me some time to wrap up the year and work on inter­nal schemes, but not now.

This is not me com­plain­ing.  Quite the con­trary. I’m as excited to work on client projects as much now as I was when I started the busi­ness.  But it’s caus­ing me to delay some things, like get­ting back to this blog regularly.

I intend to spend some time in the next cou­ple of weeks redesign­ing this blog a bit, to make it more mobile friendly and cleaner, eas­ier to read.   I also want to go over my per­sonal goals for 2011 and check my suc­cess and talk about the things I failed to do and why.  It helps keep me hon­est about them.  And I’ll also be work­ing on my goals for 2012.

I can’t say that I feel like I’ve changed a lot in 2011, except in the sense that I’ve real­ized I can’t do all the things I want to do in the time I have.  I’ve started to real­ize that my dreams of being a pro­fes­sional writer/​web designer/​photographer are pretty much con­flict­ing with one another, and at best I might man­age two of them, but not three.  But more on that later.

Mostly, 2011 has been like 2010, only bet­ter.  Business has been bet­ter, grow­ing slightly!  My life feels more in bal­ance.  But I do feel a bit tired, com­ing up on the end of it.  I’ve been work­ing hard for the last few months, and I never took a real vaca­tion this year, in the sense of not just trav­el­ing for busi­ness or fam­ily.   I believe I need to make time to travel to recharge my bat­ter­ies, and more impor­tantly, dis­con­nect.   I had this week sched­uled for that, but I’m frankly inun­dated with client email and calls on a daily basis regard­less.  It’s get­ting harder to see how I can sus­tain things the way they are and go on a vaca­tion in the future, espe­cially one where I wouldn’t have web access.

About the clos­est thing I have to a com­pet­i­tive advan­tage is  that I try my damnedest to offer the best sup­port pos­si­ble, respond­ing to emails any time, any­where so long as I’m awake.  But I think this pol­icy may be start­ing to burn me out, to be con­stantly wor­ried about clients need­ing some­thing.  The con­stant iPhone ding­ing and check­ing.  It’s a bit much.  I’m not sure what to do about it yet.  It’ll be some­thing I have to address in the com­ing year.  If any­one has any advice on the sub­ject, I’d love to hear it.

But as far as prob­lems go, it’s a minor one.  My biggest prob­lem is decid­ing what risks to take next.  What ways to stretch myself and grow.  There’s food in the fridge, money in the bank, and the rent is paid.  And as far as I know, I’m not suf­fer­ing from any­thing uniquely ter­mi­nal.  I’m very grate­ful for what I have this year.

I hope your year is wrap­ping up nicely as well, and I hope you’re think­ing ahead to all the great things to come.  Let’s all kick butt in 2012.

This Freelancer’s Thanksgiving

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I’m thank­ful that I don’t work in a cubicle.

I’m thank­ful that the nature of my work gives me the time to travel and see my fam­ily more regularly. 

I’m thank­ful that I’m able to spend more time strug­gling with writ­ing or photography—whatever inspires me at the moment.

I am thank­ful for my clients, for allow­ing me to build them awe­some web­sites and pay­ing me for it.

For the first time in a long while, I just feel pro­foundly grate­ful for the life that I have.  Some of you are directly respon­si­ble.  Thank you.

The bigger the project, the slower the progress

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What I’ve been learn­ing a lot lately involves how I man­age my time and how I should set my expec­ta­tions when work­ing on larger scale projects.  This sum­mer, I booked two  large projects with great bud­gets, and I started off believ­ing that I would have both these projects com­pleted by the end of September, leav­ing me with enough money and time to focus on other pur­suits for the rest of the year, should I want to do so.

Oh, how wrong I have been.

I was bas­ing this assump­tion on the idea that these projects would pro­ceed at the same gen­eral pace as my smaller projects with smaller clients.  What I failed to take into account was how much bureau­cracy is involved when work­ing with larger com­pa­nies.  They have larger bud­gets for big­ger projects, but there are more play­ers involved in the design and approval process.  Sometimes their con­tract approval process might take weeks, not days.   And when work­ing with larger, more suc­cess­ful clients, their time is less free to work with you, as their time is often taken up doing what they do so well and sup­port­ing their suc­cess.  It makes sense when you think about it—I just failed to do so.

The result here was that I was ini­tially look­ing at spend­ing con­sid­er­able time between mis­sives and project deliv­er­ables wait­ing on feed­back.  Any time spent wait­ing is money lost, and rather than being fully booked up as I thought, I found myself with time that I needed to fill.  This sent me scram­bling to pick up more projects, but none so big that they would con­flict with the already booked work.

I’ve learned this sum­mer that I need to plan for these larger projects to take even longer than I expect, and I need to be less likely to close myself off to book­ing new projects because of these larger scale projects. There are plenty of gaps to squeeze in the smaller work.

In gen­eral, time man­age­ment, when you’re paid basi­cally for the work you do and not just to show up at some office, is incred­i­bly impor­tant in this busi­ness.  I sus­pect many self-​​employed strug­gle with this part as much as I do.  Do you?  How do you jug­gle the balls to keep the work rolling in reg­u­larly?  I’ve been very lucky that my self-​​employed life has been mostly feast, with very lit­tle famine so far.  I’d like to keep it that way for the fore­see­able future.   Wouldn’t we all?

A short history of my personal finance: How freelancing saved my sanity and gave me back my soul.

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Most have heard the apho­rism that “money can’t buy you hap­pi­ness.” Strictly true, I sup­pose, but then, money can buy things that will make you happy, at least for a while. Not all the things that would make you happy, pos­si­bly, but… it’s just not true in a looser sense.

That’s not what I want to talk to you about today.

What I want to talk about is the per­sonal les­son that I have learned from my first year of run­ning a web design busi­ness and being per­son­ally respon­si­ble for my own income. Money might not buy hap­pi­ness, but it can buy peace of mind.

Let’s start with the olden days.

The Way Things Were

Sarah and I grad­u­ated from col­lege with an unbe­liev­ably large amount of loans, and I brought to our mar­riage a not insub­stan­tial sum of credit card debt. We made decent money out of col­lege, and when I think about the rent we were pay­ing, I cry. $400 a month for a 2 bed­room! I can’t get than for less than 3 times that now.

But we never saved, and our expenses seemed to grow to match our income every time. Slight raise, oops, need a new car. Credit card debt grow­ing out of control–let’s con­sol­i­date all that into a home equity loan and do some house repairs while we’re at it. We spent a lot of money, we bor­rowed a lot, but we never saved, and if the Wall Street Journal is right, nobody else did either.

The prob­lem with this lifestyle was that we only ever had just enough. We were the def­i­n­i­tion of liv­ing from pay­check to pay­check, even though we were doing fine. We had no way of bud­get­ing to deal with emer­gency expenses, how­ever. A bro­ken down car would nearly result in me hav­ing a ner­vous break­down. Somehow, we’d scrape up the money every time, but I’d be pro­foundly happy about the entire thing, some­times for days or even weeks.

I was ter­ri­fied of los­ing what I had. Afraid that we would end up bank­rupt and by all rights, we prob­a­bly should have. I’d seen my father weather bank­ruptcy as a kid, and in my mind it was basi­cally flunk­ing adult­hood. It kept me up at nights some­times, and I devel­oped panic attacks now and then.

I’m skip­ping over a bunch of stuff, but even­tu­ally we moved to Fort Collins from Wyoming and went back to rent­ing after being home own­ers. Selling our house cleared out a lot of our debt, but not all of it. We still weren’t sav­ing much, but we had put a few thou­sand away from the sale of our home. If felt kind of good.

CUT TO The Econopocalypse

After a cou­ple of years of work­ing in Fort Collins, con­tin­u­ing to live pay­check to pay­check, slowly grow­ing to hate the world of cubi­cles and office meet­ings, I was laid off sud­denly and unex­pect­edly. It was a curi­ous thing, being laid off. Everyone around me was in tears about it. They had poured part of their life into the com­pany. I was still the new guy. I tried, but I couldn’t hide the grin on my face. I felt bad about being happy, but I was.

Getting laid off felt great, felt like sud­denly I had been handed pos­ses­sion of my own soul again. It felt like some­one open­ing the door of a cage and lur­ing me out with a bloody flank steak (in the form of a small sev­er­ance pack­age). I took it and ran, gnaw­ing along the way.

We tried to be respon­si­ble. We made dras­tic cost-​​cutting mea­sures. I began look­ing for a job, and to make the time pass more eas­ily, I took on some free­lance web/​design projects, mostly for peo­ple I knew. I felt… good. Because thanks to my sev­er­ance, I had a bit of a sav­ings. I had a fall­back, a safety net.

At the end of that sum­mer, I got offered a seem­ingly great job; work from home, great ben­e­fits, doing some inter­est­ing work, and so I took it, and side­lined free­lanc­ing. It seemed like free­lanc­ing with­out the risk. All the while, the econ­omy was totally tank­ing, but I wasn’t pay­ing attention.

That job turned out to be more stress­ful than every other one before it. I worked hard, worked fast, and I did what­ever I could to earn my pay and keep the job. Because now I had this fear of being let go, because I was depen­dent again upon the whims of the com­pany. I was para­noid. We started to put a lit­tle away. Just in case.

Six months later, I was out of work again, but this time, I wasn’t grin­ning. While I wasn’t the first to be let go, and as soon as oth­ers had been, we had dras­ti­cally cut our expenses again. We got rid of every­thing we could, and nego­ti­ated pay­ment plans for some stu­dent loans for a while. And we socked away all the excess in sav­ings. The sev­er­ance was a pit­tance, espe­cially com­pared to the last. And now the news was full of ter­ri­ble things about a pos­si­ble global eco­nomic collapse.

I was scared shit­less it was all going to come down on our heads now. But that sense of free­dom had come back, and the weight of a lot of stress evap­o­rated upon its arrival. I was scared, but I felt good at the same time. But I thought I needed that safety net of a “reli­able” job.

I applied for work fran­ti­cally. Early on, I landed an inter­view with a com­pany down near boul­der. The job struck me as the kind of utterly bor­ing, soul-​​crushing kind of thing that had slowly dri­ven me mad in Laramie. so I had fun and played the inter­view com­pletely hon­estly. Oh man. Don’t ever do that.

I wasn’t admit­ting it to myself then, but I didn’t want another job that could be ripped out from under­neath me. I was liv­ing on a com­bi­na­tion of free­lance and unem­ploy­ment at this point. Unemployment just barely got us by, and every free­lance dol­lar I took just reduced that, so I was mostly just tread­ing water. But I was divid­ing my time between free­lance and search­ing for work.

I spent almost six months get­ting by on free­lanc­ing before it finally sunk in that I was hap­pier than I had been in a long time. I gave up the job search, even turned down some job offers around the same time. I was seri­ously con­sid­er­ing this… this uncer­tain world, to not be just some place I was vis­it­ing between jobs, but a place where I would set­tle per­ma­nently, and make my own way.

Our sav­ings began to grow even faster because my atti­tude towards money had changed. Money is great to spend now, but it’s even bet­ter later should you not have a job lined up. Also, because I had to start pay­ing my own self-​​employment taxes and I had no idea what they would be, I started sock­ing every­thing into sav­ings that wasn’t what we needed to get through a month.

By the end of that year, we had more in sav­ings than we had ever had in our lives. I was still fright­ened, but the work was com­ing in, and if it stopped, our lives would not end. Everything would be alright.

CUT TO Today

My busi­ness is grow­ing well! I have amaz­ing clients, and new ones lin­ing up. We’re finally mov­ing into a slightly larger, slightly less slummy rental, even if it’s a bit more expen­sive. I recently had to trans­fer a bunch of money over from sav­ings to cover some of the costs of it, and I’m also fronting some money to fam­ily in hard times. It was a lot of money to move over from sav­ings to check­ing at one time.

The old fear came back. That deep, gnaw­ing fear that I almost hadn’t noticed. The voice whis­per­ing “you will be liv­ing in a card board box under a bridge inside of six months.” It doesn’t carry the same weight as it did before, but it def­i­nitely makes me uneasy and dis­turbs my peace.

This is when I real­ized, money unspent was buy­ing me peace of mind, and not only that, but I have a thresh­old level. If I have a cer­tain amount in the bank, and a cer­tain amount of work lined up, I’m not think­ing about money much at all. I have my peace.

I’ve basi­cally turned my sav­ings account into a video game, and I’m con­stantly try­ing to get it to a new high score. Running my own busi­ness, I can make as much or as lit­tle as I want. I’m not tied to some flat pay­ment sched­ule. If I want to book six projects in a month and work really hard, I can, and some­times, I do. Sometimes, the work isn’t there, and that’s okay, because I have a buffer against such things. Feast and famine is some­thing they teach new free­lancers, but hon­estly, they should have taught the con­cept to every­one who receives a so-​​called steady, “reli­able” pay­check too. Or maybe I just should have paid more atten­tion that that ant/​grasshopper para­ble from the olden times.

My busi­ness is the most reli­able source of work I’ve ever had, thus far. I don’t think I want to go back to that other world ever again. They claim it’s reli­able, but they can fire you at any time. At least as a busi­ness owner myself, I know when hard times are com­ing, and I have the power to try and fix it. There was noth­ing I could have done to stop myself from being laid off and I think that’s why it hits some peo­ple so hard. It’s that feel­ing of pow­er­less­ness, know­ing that there’s noth­ing you can do. But it was that fact that I could say, “it’s not my fault” that gave me the con­fi­dence to go for­ward with my life after­ward. I won’t lie–being laid off the sec­ond time hit my self-​​esteem pretty hard. But it’s bounced back sure enough.

I think about time and money so dif­fer­ently now. That’s a good and bad thing, but mostly good. And I owe that change to start­ing my own com­pany and tak­ing my des­tiny com­pletely into my own hands. If you’re a free­lancer or an inde­pen­dent worker or what­ever we’re call­ing our­selves today, or even if you’re not, my advice to you is, fig­ure out your thresh­old for basic peace of mind and make that your first goal financially.

Once you have that, you can take on so much more than before. At least in my case, I felt like I got a good chunk of my brain back that was always wor­ried about money before. Always antic­i­pat­ing that next emer­gency expense. Now, I grum­ble, but they don’t cause me to go apeshit when they happen.

If noth­ing else, my wife heartily approves.

Exit Funk, Stage Left

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You might have noticed that I was in a bit of a funk last week.  Thank you to every­one who made lovely com­ments on my last post.  I was feel­ing a lit­tle ashamed about my whin­ing there, so I haven’t thanked or replied to any­one indi­vid­u­ally.  I appre­ci­ate you all being there for me when I get like this. Thank you for putting up with it.

I’m see­ing things  more clearly this week, and I feel some energy return­ing. Part of the prob­lem I sus­pect was that I had a really nasty cold, com­bined with com­ing down from all the excite­ment of being back home to see folks.

I’m focus­ing all my energy right now on becom­ing the best web designer I can.  I think the time for explor­ing other poten­tial careers is not when you’re scrap­ing by as a free­lancer.  I’ve been slow to com­mit to life as a free­lancer, wor­ried about any num­ber of things asso­ci­ated with it, but I’m slowly con­quer­ing those fears and start­ing to treat my busi­ness like, well, a busi­ness, instead of just a guy work­ing out of his office all day.

I have plans to rebuild this site from the ground up, as well as build a photo store to sell prints of my land­scape pho­tog­ra­phy.  Stay tuned for more about all that in the future.

Thanks for hang­ing in there with me.  I will hope­fully start to have cool things to show and share again soon.

Kristine Kathryn Rusch on Staying Positive

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I need to take a short break from writ­ing blog posts today so that I can fin­ish up my new busi­ness web­site and get things rolling on it.  Instead, today, I offer you this link from Rusch:

Remaining pos­i­tive sounds like such a minor thing. Yet it is the key to every­thing. Oddly enough, suc­cess­ful free­lancers are the most cyn­i­cal, hard-​​bitten opti­mists in the entire world.

We have to be. Who would believe in us if we didn’t believe in ourselves?

No one dis­cusses remain­ing pos­i­tive at a day job, unless it is a require­ment of that day job. When I worked as a wait­ress, I had to smile at the cus­tomers and be nice. It was in the job descrip­tion. The same rules applied, per­haps more strin­gently, at my very first retail job. We had to be so incred­i­bly nice at that store that we were required (again, as part of the job descrip­tion) to wish each and every cus­tomer a very nice day.

It’s a great post, and I highly rec­om­mend you head over and read it.

Personal Interlude: A Project Awesome update

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When I’m too busy to write a nice, well-​​thought out blog post ahead of time, then things are actu­ally going pretty well.

Project Awesome launched a month and a day ago.  Since then, I have had no more suc­cess in find­ing a job than before, but every­thing else has improved dra­mat­i­cally.  Freelancing is going very well, with enough work to cover a cou­ple of months, and I haven’t even mar­keted myself.

Rule #1 has been good.  I have lost my tem­per a cou­ple of times and shared it online, mostly deal­ing with com­puter fail­ure.  For the most part, I believe my atti­tude por­trayed online has improved very much–you’ll have to let me know if you don’t think so too.  I don’t always feel great, but I keep it to myself., which leads me to rule #2.

Rule #2 has prob­a­bly had the most amaz­ing impact on me out of every­thing.  When I start to feel down, I remem­ber this rule and push onward.  In no time, I go from fak­ing feel­ing good to actu­ally feel­ing good.  My writ­ing has improved and my design skills have improved because I have decided to pre­tend I am great even if I don’t think I am.

Rule #3– I don’t think I’ve bro­ken this rule.  Nobody owes me any­thing, except my clients, and I take paypal :)

Rule #4– def­i­nitely.  As I exper­i­ment with dif­fer­ent top­ics for posts on this blog, I’ve failed at gen­er­at­ing inter­est with some.  But I take it as a learn­ing expe­ri­ence, and it’s help­ing me tai­lor where I want to go next.

Rule #5 & 6– sharp­en­ing my tal­ent is pretty much my dri­ving goal in every­thing right now.  I’m see­ing fan­tas­tic results, I think.

I do like work­ing.  Even with­out a job, I find work.  Things are fine.

All the rest, I think have been mod­er­ately suc­cess­ful as well.

To sum­ma­rize, I feel much bet­ter, and I feel like I’m mak­ing real progress in my life goals thanks to Project Awesome.  Opportunities keep com­ing, despite the dire sit­u­a­tion of being laid off.   Right now, I don’t miss the grind of an office job at all.  My stress lev­els are lower than ever.

If it weren’t for the insur­ance issue (which I have yet to resolve), I could do this indefinitely.

I hope you’ve been enjoy­ing the blog.  I will  get back on track with reg­u­larly sched­uled high-​​quality posts tomor­row and over the weekend.

How to Communicate the Importance of a Modern Web Strategy to Skeptical Clients

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My col­lege pal, artist, and teacher Ed asked last week:

I belong to a pro­fes­sional orga­ni­za­tion of teach­ers that has been slow to embrace inter­net tech­nolo­gies. I am inter­ested in propos­ing improve­ments to their web­site but I am unsure how to com­mu­ni­cate the ideas. What for­mat­ting do you sug­gest for a writ­ten pro­posal to an organization?

I’m going to broaden the topic a bit, because the answer to your last ques­tion is, I don’t know, and I wouldn’t try to con­vince an orga­ni­za­tion with a writ­ten pro­posal. In my work, which is pri­mar­ily done for indi­vid­u­als and not orga­ni­za­tions, I only write pro­pos­als to make it clear what we’re going to do after we’ve dis­cussed it. I do the con­vinc­ing before I write word one of a proposal.

In my expe­ri­ence, you’re not going to get very far with a prospec­tive client, or very far with con­vinc­ing your orga­ni­za­tion to update their web­site, if you haven’t sold them on the ben­e­fits. The eas­i­est way to do this, in my expe­ri­ence, is to start with hav­ing them iden­tify and acknowl­edge a problem.

For exam­ple, “we’re not get­ting any leads from the web­site.” Or, “I keep get­ting email about how hard our web­site is to nav­i­gate.” Management or the client can deal with con­crete specifics. They have goals, some­times ones that they don’t even know about, so your task in early meet­ings is to iden­tify what those goals are and then explain how an updated tech­nol­ogy can solve those problems.

Problems and solu­tions may be a good for­mat for a writ­ten pro­posal as well, if you’re still deter­mined to go down that route. Provide the prob­lem, and describe the solu­tion. Relate these solu­tions to the over­all goals of the com­pany. We should improve X because it will cause Y, which is good for the bot­tom line. Or whatever.

Explaining why cer­tain tech­nol­ogy is bet­ter than oth­ers, or why a web­site shouldn’t look like it was built in 1997 can be more spe­cific and dif­fi­cult. One thing I try to explain early on is that web­sites are about pro­ject­ing an image. Your web­site should reflect the image that you wish to con­vey to your clients, cus­tomers, what­ever. If your website’s image is that of an old man yelling at the kids to get off his lawn, that might not be in line with your organization’s over­all strategies.

There’s a lot of resis­tance to change in the world in gen­eral. Change is costly, it’s hard, and it doesn’t always result in improve­ments. I can under­stand com­pletely why some peo­ple might become resis­tant to change because of that. How you con­vince them oth­er­wise is no dif­fer­ent a task than con­vinc­ing a per­son of any­thing. Listen to their objec­tions, con­sider them, and describe how you will over­come them.

Hopefully some of these basic strate­gies will help you, Ed. If worse comes to worse, find a com­pet­ing web­site that does it bet­ter, and pull up the two sites side by side, and let them stare at it for five min­utes. Then ask, “any ques­tions?” I’ve never tried that before, but I wanted to at my last day job. Let me know how that goes if you try it.

How about the rest of you? How would you approach a skep­ti­cal boss or client that a web­site or other tech­nol­ogy needs to be updated? Do you have any suc­cess sto­ries or hor­ror stories?

Make Your Own Path

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I’m step­ping in between the reg­u­larly sched­uled reader ques­tions posts to talk a lit­tle bit about a post that I wrote at a low point at the begin­ning of the month.  I try not to let my per­sonal emo­tional life affect things on the blog, but I was really strug­gling, so I turned to my blog for cathar­sis.  Project Awesome is still in effect, and so far, it has really had an impact.  Let me quote from my first post,    The Life and Times of Jeremiah Tolbert.

Struggling  isn’t depress­ing. I am tread­ing water, unable to move for­ward or back.  I can’t move from the place that I am in, in my life, until I have some path to a future.  There are a lot of paths but I am con­strained on which ones I can accept.  Right now, the only path I can accept is one that gives me enough income to sup­port Sarah and I while she returns to school full time for 1–2 years.  After that, she can get a teach­ing job and quite pos­si­bly I can actu­ally ded­i­cate myself to the pur­suits that I love.

(Note:  the real issue wasn’t income, it’s health insurance)

The notion that my path is con­strained was an arti­fact of my emo­tional state.  When you’re down, you start to feel like your options are lim­ited.  Project Awesome, and fak­ing opti­mism, has had a pro­found effect on my life so far.   While I haven’t had much suc­cess on the job front, I have picked up or am in the process of pick­ing up sev­eral free­lance jobs.  I feel bet­ter about myself in gen­eral. I  wake up in the morn­ing and I look for­ward to the day ahead of me.  I feel more con­nected with peo­ple, and while I still suf­fer from attacks of fear and anx­i­ety about the future, I have the sense now that I can do so much more than I have.  Possibilities have opened up that I couldn’t see before.

You make your own path.  Your paths aren’t just options pre­sented to you, from which you pas­sively choose.    I’m push­ing for­ward with my free­lanc­ing career, tak­ing on excit­ing new work, even though I know that ulti­mately, I need a dif­fer­ent sit­u­a­tion.  But the truth of the sit­u­a­tion is that I need health insur­ance and pre­scrip­tion ben­e­fits.  It don’t need a job–but at first glance, a job seems like the only way to get it.

Yesterday, I did some Googling and dis­cov­ered that there are some ways that free­lancers can get insur­ance.  I’m not sure if we will be turned down for them like we were rejected for pri­vate health insur­ance plans last sum­mer, but I’m will­ing to ask around and inves­ti­gate my options.  There are asso­ci­a­tions through which I can try to get a plan, and I’m going to check with the local cham­ber of commerce.

The les­son I’ve learned is that when some­thing seems impos­si­ble, it just means I haven’t googled the right search terms.  I can find my way around the bar­ri­ers that seem to block my path to fol­low­ing my bliss.    Creative problem-​​solving goes a long way.   Having opti­mism seems to be an impor­tant step in lever­ag­ing that cre­ative problem-​​solving skillset.  You have to believe, despite evi­dence to the con­trary, that your prob­lems are sur­mount­able.  Starting from that posi­tion makes a world of difference.

Thank you to every­one for your sup­port.  It’s helped put me on the right path, and some of you have been watch­ing me care­fully to help make course cor­rec­tions if it sounds like I’m drift­ing off track. For that, I can’t thank you enough.  You are true friends.